Legal terms for wallets and account access
Our Legal position is built around clear access conditions, accurate account details and records that help us identify a payment or security issue. Before you open an account, check that access is available to you because eligibility depends on local law. We may ask for phone
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verification before account access and may compare account details with a DANA, OVO, GoPay or QRIS transaction when a wallet status needs checking. Bank transfer and virtual account records can also be used to match an account request. We do not describe access as universal, and
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we may pause a request when required account details are incomplete or inconsistent. The same policy applies whether you reach the lobby from a mobile browser or a computer. Our Legal page is the place to ask about a rule, request a correction or clarify which
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account record supports your request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.